How do you handle multi-tenancy and data isolation?

Tenant ID flows through every retrieval, every prompt, every log entry. We allowlist data access at the retrieval layer — the model literally cannot see another tenant's data. We document the isolation guarantees and the test coverage that proves them.

Can the agent take actions in our product, not just answer questions?

Yes — through scoped tool calls. We start with read-only and graduate to write actions one at a time, each behind an explicit confirmation. The Auto Issue Resolution case study is the production example.

Industry

AI for SaaS

RAG knowledge bots, in-app AI features, customer-success agents.

B2B SaaS is where AI shifts the support-to-engineering ratio in your favor. Knowledge bots deflect tier-1 traffic. In-app AI features become a wedge for retention. Lead-qualification agents change the unit economics of inbound. We've shipped all three.

Book a 20-min call →Describe your problem ↑

Common problems we solve

Support team is buried in docs questions your knowledge base already answers
Engineering is interrupted by tier-1 bugs that could self-resolve
SDR capacity caps inbound conversion — most leads never get a real conversation
Customer success has no early-warning system for renewal risk
Your product can't tell users what it can do — onboarding leans on email tours

Sample builds for SaaS

Custom AI Apps & Chatbots
In-app RAG knowledge bot
Citation-required assistant embedded in your help drawer. Answers product questions from docs, changelog, and policy.
AI Agents & Automation
Autonomous issue resolution
Triage chatbot + Claude Code in a sandbox to write fixes for low-complexity bugs. PRs auto-created for human review.
AI Agents & Automation
Inbound lead qualification agent
Multi-channel (web, email, SMS) qualification that engages in 60s and books AEs only when they should be talking.
Data & Intelligence
Renewal risk monitor
Weekly score of every account using usage, support, NPS, and login signals. Surfaces the bottom decile to CSMs.

Why teams pick us for SaaS

We ship in your repo — embedded SDK, branded UI, your auth, your data model
Eval suite from day one — drift detection and weekly replay tests catch regressions
Multi-tenant patterns baked in — same agent serves 100 customers without leakage

Related case studies

FAQ

How do you handle multi-tenancy and data isolation?
Tenant ID flows through every retrieval, every prompt, every log entry. We allowlist data access at the retrieval layer — the model literally cannot see another tenant's data. We document the isolation guarantees and the test coverage that proves them.
Can the agent take actions in our product, not just answer questions?
Yes — through scoped tool calls. We start with read-only and graduate to write actions one at a time, each behind an explicit confirmation. The Auto Issue Resolution case study is the production example.