Templates
Free, production-tested prompt templates.
10 templates we use in real engagements — system prompts, refusal libraries, eval seeds, structured-output schemas. Copy, adapt, ship.
- System prompt
Customer support agent system prompt
Production-grade system prompt for a tier-1 customer support agent. Citation-required, refusal-aware, escalation-routed.
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Inbound lead qualification system prompt
BANT-style qualification flow that engages inbound leads in 60 seconds and books AEs only when a real fit appears.
Read template - Pattern
Refusal pattern library
The refusal patterns we add to every agent. Copy + adapt to your domain — these are the safety net.
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Citation-required RAG prompt
The citation pattern that drops hallucination 80%+ in production RAG systems. Pair with hybrid search + reranking.
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Code review agent system prompt
The prompt behind our Auto Issue Resolution case study — for an agent that reviews PRs, not writes them.
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Eval suite starter (20 cases)
The seed structure for the 20-case eval suite we ship with every agent on day one. Replay weekly, grow from production.
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Structured JSON output prompt
How to get reliable JSON out of an LLM without parsing pain. Use sparingly — Claude and GPT both support structured-output APIs natively.
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Voice agent greeting + handoff
The opening 30 seconds of a voice agent — set expectations, qualify the call, route fast.
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Document extraction prompt
Extract structured fields from PDFs, invoices, contracts, or forms — with explicit confidence scoring per field.
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Approval-gated action prompt
The pattern that makes agent writes safe — draft an action, request approval, execute only on confirmation.
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